How Can We Help?
How can I cancel or make changes to my booking?
If you have not paid, you can cancel your booking through the ‘cancel’ link in your emails. If you have any trouble, please email stay@charlotteplains.com.au.
If you need to make changes, please click on the “Edit” button at the bottom of your booking reservation. However, you cannot edit a booking once it is ‘Paid’ – you must contact a member of staff.
Visit here to see our Accommodation Payment and Refund Policy.
Visit here to see our Camping Payment and Refund Policy.
